Frequently Asked Questions

We provide moving services across all major cities in India including Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune, Kolkata, Ahmedabad, and over 200+ other cities. We also offer international relocation services to select countries.

We recommend booking at least 2-3 weeks in advance for local moves and 4-6 weeks for long-distance moves. However, we can often accommodate last-minute bookings subject to availability. Peak seasons (summer months, year-end) require earlier booking.

Yes, we provide all necessary packing materials including corrugated boxes, bubble wrap, newspaper, packing tape, markers, and protective covers. All materials are included in our full-service packages or can be purchased separately.

Absolutely! You can choose to pack some or all of your belongings yourself. However, please note that items packed by customers may have limited insurance coverage. We recommend professional packing for fragile and valuable items.

We cannot transport hazardous materials, perishable food items, plants (for long-distance moves), pets, important documents (recommended to carry personally), and illegal items. We'll provide a complete list during the survey.

Moving costs depend on several factors: distance, volume/weight of goods, type of services required, accessibility at pickup/delivery locations, floor level, and additional services like packing, storage, or insurance. We provide detailed written quotes after an in-home survey.

No, the initial survey and quote are completely free with no obligations. Our expert will visit your location at a convenient time to assess your requirements and provide an accurate quotation.

We accept cash, bank transfers, cheques, and digital payments (UPI, credit/debit cards). Typically, we collect an advance (25-30%) at booking and the balance upon delivery completion. All payments come with proper receipts.

No hidden charges! Our quotes are comprehensive and transparent. Any additional services requested during the move will be discussed and approved before implementation. We provide detailed invoices showing all charges.

Yes, we offer discounts for early bookings, senior citizens, military personnel, and bulk moves. We also have seasonal offers and corporate discounts. Ask our team about current promotions when booking.

Yes, all shipments are covered under our basic transit insurance. We also offer comprehensive insurance coverage for high-value items. Insurance claims are processed quickly with proper documentation and assessment.

In the rare event of damage, report it immediately during delivery. We document all damages, initiate insurance claims, and compensate as per policy terms. Most claims are settled within 7-15 working days after proper documentation.

We use professional packing techniques, quality materials, trained staff, GPS-tracked vehicles, and proper loading methods. Each item is inventoried and tagged. Our vehicles are well-maintained and equipped with safety features.

Yes, all our team members undergo thorough background verification, training, and regular assessments. They carry proper identification and are experienced in handling various types of moves professionally and safely.

Local moves usually take 4-8 hours depending on the size. Long-distance moves typically take 3-7 days depending on the distance and route. We provide estimated timelines during the survey and keep you updated throughout the process.

Yes, your presence or an authorized representative is required during both pickup and delivery for inventory verification, condition assessment, and final documentation. This ensures accountability and smooth completion of your move.

We understand plans can change. Date changes are possible subject to availability and our rescheduling policy. Early notification helps us accommodate your new dates better. Some changes may incur minimal rescheduling charges.

Yes, we offer both short-term and long-term storage solutions in our secure, climate-controlled warehouses. Storage is available in various sizes with flexible rental terms. Perfect for temporary housing transitions or downsizing.